Special COVID Update From Sparesbox

What a crazy time we’re all going through! Given these circumstances, our couriers are experiencing increased volumes in their delivery network across all of Australia. Some freight carriers are also experiencing technical issues, which means they have in some circumstances been unable to provide tracking details. If you have not seen a scan on your parcel within 4 business days since the date you received the shipping email, please let us know and we'll investigate with the courier.

 

Whilst we aim to provide the most accurate delivery time for your order and we are seeing the majority of orders being delivered within the expected timeframe, you may need to allow for additional time after the quoted delivery date due to unexpected delivery challenges. 

 

We appreciate just as much how valuable time is when our vehicle is waiting for its next part so we’ll do everything in our power to overcome these unique times. In the meantime, we're working hard to ensure things continue to run smoothly at Sparesbox. For any issues, you can reach out to us on Live Chat or by filling out a contact form here.

How do we get the largest range of auto parts & accessories to your door?

We’re able to supply you with the biggest range of auto parts by:

  • Stocking thousands of products in our strategically located distribution centres located all around Australia
  • Integrating our network of trusted partners into our fulfilment centres
  • Facilitating special orders that are custom built for your specific needs

We will provide notifications at each step of the fulfilment and delivery process and update you as soon as we can if a product is going to be longer than the expected delivery time.

 

How much does shipping cost? 

Your order’s delivery cost is calculated based primarily on two things: whether your order is above/below $99, and if you are having it delivered to a metro or non-metro address. 

For a guide to how this works, see the table below:

Metro Areas:

Non-Metro Areas:
Order Under $99

$9.90

$14.90
Order Over $99

Free

$14.90

How do I track my order?

Once checkout is complete, you’ll receive an email with your tracking number so that you can keep an eye on your order. You will also receive a notification during each step of the fulfilment and delivery process. 

Please allow time for our team to source and pack your order for delivery before receiving a dispatched notification. 

As every order is unique, the time it takes you to receive your tracking information will vary depending on the items you purchase. Rest assured, our goal is always to ensure you receive your items ASAP.

Deliveries are typically made between Monday and Friday during business hours (9am – 5pm). 

 

Split deliveries

If you have ordered multiple items we’ll try to ship them as one delivery. There may be circumstances where it is quicker to split the order into separate shipments due to products being dispatched from multiple locations or depending on the size/ bulkiness of your products. If this is the case you will receive a notification with a tracking number for each individual delivery. 

Can I pick my order up from you?

Unfortunately, we are unable to offer pick up. Instead, we use the best delivery methods to ensure that you get your parts as quickly as possible – no matter where you are in Australia.

Can I send my order to a PO Box?

Please note: not all parts can be shipped to a PO Box (i.e. too large, dangerous goods etc) We’ll be in touch if your order is unable to be delivered to your nominated shipping address.

Can I change or cancel my order?

You can change or cancel your order at any point before it is dispatched. All orders are typically dispatched within 48 hours of payment, so please get in touch  with us as soon as possible about changes or cancellations.

Do you ship internationally?

Yes, we ship to the following countries: 

American Samoa 

Austria 

Bangladesh  Belgium  Brunei Darussalam 
Bulgaria  Cambodia  Canada  China  Cook Islands 
Croatia  Cambodia Czech Republic  Denmark  Estonia 
Fiji  Finland  France  Germany  Greece 
Guernsey Holy See (Vatican City State)  Hong Kong  Hungary  India 
Indonesia  Ireland Italy  Japan  Jersey 
Kiribati Korea, Democratic People's Republic of  Korea, Republic of  Lao People's Democratic Republic  Latvia 
Liechtenstein  Lithuania Luxembourg Macao Malaysia
Malta Mexico  Monaco Myanmar Nepal
Netherlands  New Caledonia  New Zealand  Norway 

Pakistan 

Papua New Guinea  Philippines Poland Portugal

Romania

Samoa Serbia Singapore  Slovakia

Slovenia

Solomon Islands  Spain Sri Lanka  Sweden

Switzerland 

Taiwan,

Province of China

Thailand Tonga Tuvalu

United Kingdom 

United States  Vanuatu    

 

If you have any special requirements, please get in touch and we will see how we can help.